Privacy Policy – Thuan Thanh

Thuan Thanh respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit our website, contact us, place an order or use our products and services.

This Privacy Policy applies to Thuan Thanh in Australia. We aim to handle personal information in accordance with applicable Australian privacy laws.

1. Business Information

Trading Name: Thuan Thanh
Registered Company Name: LAM & NGUYEN PTY LTD
ABN: 68 699 138 282
Business Address: Unit 3, 217 The Boulevarde, Fairfield Heights NSW 2165, Australia
Phone: 0490 234 441
Email: Lamnguyenptyltd@gmail.com

Opening Hours: Monday–Sunday, 9:00 AM – 6:00 PM.

For privacy-related questions, access requests or corrections to your personal information, please contact us using the details above.

2. Information We Collect

We may collect personal information when you visit our website, contact us, place an order, submit a form or interact with our business.

2.1 Personal Information

Depending on how you use our website and services, we may collect:

Full name
Email address
Telephone or mobile number
Billing or delivery address, where applicable
Order details and purchase history
Payment and transaction information
Product preferences and special instructions
Information submitted through contact forms
Customer feedback, reviews, complaints and correspondence.

We may also collect technical information, including:

IP address
Browser type and device information
Operating system
Website pages visited
Date and time of website visits
Referring website
Cookies and similar tracking information.

2.2 Sensitive Information

We do not generally require sensitive personal information to provide our products and services.

If you voluntarily provide sensitive information through an enquiry or order, we will handle it in accordance with applicable privacy laws.

Please avoid submitting unnecessary sensitive personal details through our website.

3. How We Collect Information

We may collect personal information:

Directly from you when you contact us or place an order
When you complete a contact or enquiry form
When you contact us by phone or email
When you provide feedback or submit a review
When you subscribe to promotional communications
Automatically through website cookies and analytics tools
Through third-party ordering, payment or delivery platforms, where applicable.

Where reasonably practicable, we collect personal information directly from you.

If you choose not to provide information necessary to fulfil an order or respond to an enquiry, we may be unable to provide the requested product or service.

4. How We Use Personal Information

We may use your personal information for the following purposes.

4.1 Order Processing and Customer Service

Process and manage customer orders
Arrange collection or delivery, where available
Process payments and provide receipts
Respond to product and service enquiries
Handle complaints, refunds and cancellations
Communicate order updates
Provide customer support.

4.2 Business Operations

Improve our website and customer experience
Maintain business and transaction records
Understand website usage and service performance
Prevent fraud, misuse and unauthorised activity
Meet applicable accounting, tax and legal obligations.

4.3 Marketing and Promotions

Where permitted by law and consistent with your preferences, we may use your contact information to send promotional emails, special offers, product announcements and business updates.

You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or contacting us directly.

5. Consent and Marketing Preferences

We collect, use and disclose personal information in accordance with applicable privacy laws.

Where consent is required, we will obtain your consent before using your personal information for the relevant purpose.

We may request marketing consent through:

Website newsletter subscriptions
Marketing checkboxes on forms or during checkout
Contact or enquiry forms
Other lawful opt-in methods.

You are not required to consent to marketing communications to purchase our products or services.

You may withdraw your marketing consent at any time by:

Clicking the unsubscribe link in a marketing email
Replying STOP to an applicable marketing SMS, where supported
Contacting us using the details in the Business Information section.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

We may continue to send essential service communications, such as order confirmations, receipts and important service updates.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our services.

These technologies may help us:

Remember website preferences
Support website functionality and online ordering, where available
Understand website traffic and visitor behaviour
Improve website performance
Measure marketing effectiveness.

Third-party services, including analytics, payment processors and ordering platforms, may also use cookies or similar technologies.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

7. Sharing and Disclosure of Personal Information

Thuan Thanh does not sell or rent your personal information.

We may disclose personal information where reasonably necessary to operate our business and provide our services, including to:

Payment processing providers
Online ordering platforms
Delivery and courier providers, where applicable
Website hosting and technical support providers
Email and SMS communication providers
Website analytics and marketing service providers
Accountants, legal advisers and other professional advisers
Government authorities or law enforcement agencies where required or authorised by law.

We aim to share only the information reasonably necessary for the relevant purpose.

Where appropriate, we take reasonable steps to ensure that service providers handle personal information securely and use it only for authorised purposes.

8. Overseas Disclosure of Personal Information

Some website hosting, payment, analytics or communication providers may store or process personal information outside Australia.

Where personal information is disclosed overseas, we will take steps required by applicable privacy laws, where relevant, to protect that information.

Please contact us if you would like further information about overseas disclosures associated with our services.

9. How We Protect Personal Information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Depending on the circumstances, our security measures may include:

Restricted access to personal information
Password protection and access controls
Secure website connections
Appropriate security updates and monitoring
Secure storage of business and transaction records
Backup and recovery procedures.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and managing orders
Providing customer service
Maintaining business and transaction records
Meeting legal, tax and accounting obligations
Resolving disputes
Protecting our business and customers.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to applicable legal retention requirements.

11. Access, Correction and Privacy Requests

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete, misleading or out of date, subject to applicable privacy laws.

To make a request, contact us using the details provided in the Business Information section.

We may need to verify your identity before responding to your request.

We will respond within the timeframe required by applicable law. In certain circumstances, requests may be refused where permitted or required by law. Where required, we will explain the reasons for our decision.

13. GDPR Rights for European Individuals

If the General Data Protection Regulation (GDPR) applies to our processing of your personal information, you may have certain rights, subject to applicable legal conditions and exceptions, including:

The right to access your personal data
The right to correct inaccurate or incomplete data
The right to request deletion of your personal data
The right to request restriction of processing
The right to object to certain processing
The right to data portability
The right to withdraw consent where processing is based on consent
The right to lodge a complaint with a relevant data protection authority.

These rights depend on the circumstances and whether the GDPR applies to our activities..

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, service providers or legal obligations.

Any updated version will be published on our website, with a revised effective or updated date where appropriate.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to raise a privacy concern, please contact us.