Terms & Conditions – Thuan Thanh

Welcome to Thuan Thanh. These Terms & Conditions govern your access to and use of our website, products and services. By accessing our website or purchasing products from us, you agree to these terms.

Please read these terms carefully before using our website or placing an order. If you do not agree with these terms, please discontinue using the website.

1. Business Information

Trading Name: Thuan Thanh
Registered Company Name: LAM & NGUYEN PTY LTD
ABN: 68 699 138 282
Business Address: Unit 3, 217 The Boulevarde, Fairfield Heights NSW 2165, Australia
Phone: 0490 234 441
Email: Lamnguyenptyltd@gmail.com
Opening Hours: Monday–Sunday, 9:00 AM – 6:00 PM.

2. Use of Our Website

By using our website, you agree to:

Use the website only for lawful purposes.
Provide accurate and current information when placing orders or submitting enquiries.
Avoid activities that may damage, disrupt or interfere with our website.
Not attempt to gain unauthorised access to our systems, accounts or data.
Not misuse our website for fraudulent, harmful or unlawful activities.

We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our business, customers or systems, subject to applicable law.

3. Products and Services

Thuan Thanh aims to provide accurate information about its products and services.

Product descriptions, photographs, prices and availability are provided for general information. Actual products may vary slightly in appearance, packaging or presentation.

We reserve the right to update product information, change our offerings or discontinue products where necessary.

Nothing in these terms excludes any rights or guarantees that cannot legally be excluded under Australian Consumer Law.

4. Pricing and Payment

Unless otherwise stated, prices displayed on our website are in Australian dollars (AUD).

We take reasonable care to ensure pricing information is accurate. If a pricing error occurs, we may contact you to explain the error and discuss the available options before proceeding with the order.

Where online payments are available:

Payment must be completed using the payment methods offered at checkout.
Orders may not be processed until payment has been authorised or received.
Payment information may be processed by third-party payment providers.
Any applicable charges, taxes or delivery fees will be disclosed where required.

We do not intend to charge you an incorrect amount without providing the rights and remedies required by applicable law.

5. Orders and Order Acceptance

When you submit an order, you are making a request to purchase the selected products or services.

An order acknowledgement does not necessarily mean that the order has been finally accepted. We may need to confirm product availability, payment or other order details before fulfilment.

We may decline or cancel an order where reasonably necessary, including where:

A product is unavailable.
A pricing or listing error has occurred.
Payment cannot be authorised.
We reasonably suspect fraud or unauthorised activity.
We cannot fulfil the order.

Where payment has already been received for an order we cannot fulfil, we will arrange an appropriate refund in accordance with applicable law.

6. Order Collection and Delivery

Where collection or delivery services are available, the applicable arrangements will be communicated during the ordering process or directly to the customer.

Customers are responsible for providing accurate contact and delivery information.

Delivery times are estimates unless expressly confirmed otherwise. Delays may occur due to circumstances beyond our reasonable control.

If collection is selected, customers should follow the collection instructions provided when the order is confirmed.

Nothing in this section limits your rights under Australian Consumer Law.

7. Cancellations, Returns and Refunds

If you wish to cancel or change an order, please contact us as soon as possible using the contact details provided in these terms.

Cancellation requests will be assessed based on the status of the order and any applicable legal requirements.

Where an order has already been prepared, dispatched or fulfilled, cancellation may not always be possible. However, your rights under Australian Consumer Law remain unaffected.

If a product is faulty, damaged, incorrectly supplied or does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy as required by law.

Change-of-mind returns may be subject to our applicable return policy and any relevant legal requirements.

To discuss a return, refund or complaint, contact us by phone or email and provide your order details where available.

8. Customer Responsibilities

When purchasing products or using our services, you agree to:

Provide accurate order and contact information.
Review your order details before confirming a purchase.
Use products in accordance with any applicable instructions.
Contact us promptly if you identify an issue with an order.
Treat our staff and representatives respectfully.

We reserve the right to address misuse of our website or services in a reasonable and lawful manner.

9. Intellectual Property

Unless otherwise stated, content on our website, including text, photographs, graphics, logos, designs and other materials, is owned by or licensed to Thuan Thanh or the relevant rights holder.

You may view and use website content for personal, non-commercial purposes.

You must not reproduce, distribute, modify, publish or commercially exploit our content without prior written permission, except where permitted by law.

10. Privacy and Personal Information

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable privacy laws.

Information collected through our website or during transactions may be used to process orders, respond to enquiries, provide customer service, maintain business records and fulfil legal obligations.

For further details about how we collect, use, store and disclose personal information, please read our Privacy Policy on our website.

11. Website Availability and Accuracy

We aim to keep our website available and its information accurate and up to date. However, we do not guarantee uninterrupted access or that all information will always be free from errors.

The website may occasionally be unavailable due to maintenance, technical issues or circumstances beyond our reasonable control.

We may update, modify or remove website content when necessary.

Nothing in these terms excludes any consumer rights or guarantees that cannot legally be excluded.

12. Limitation of Liability

To the extent permitted by law, Thuan Thanh is not responsible for losses arising from circumstances beyond our reasonable control or from the improper use of our website or products.

Nothing in these terms excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded or restricted under Australian Consumer Law or other applicable legislation.

Where a limitation of liability is permitted by law, it applies only to the extent legally allowed.

13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, products, website or legal obligations.

Updated terms will be published on our website with a revised effective or updated date where appropriate.

Your continued use of the website after updated terms are published constitutes acceptance only to the extent permitted by applicable law.s.

14. Contact Us

If you have questions about these Terms & Conditions, an order, a return or any of our services, please contact us.